Shipping policy

Where we ship

We currently ship to addresses in the continental United States. We cannot ship to PO boxes.

Order fulfillment

U.S. orders are fulfilled by third-party retailers in the AccelPay network. Retailers use carriers that may include UPS and GLS.

Processing and delivery

Orders are fulfilled in 3–5 days. Standard delivery can take an additional 3–8 business days, depending on the destination.

Orders containing alcohol require an adult signature and an ID check upon delivery. Orders containing both alcohol and merchandise are sent in separate shipments.

Delivery attempts and undeliverable packages

The delivery service will make up to three delivery attempts. Packages that remain undeliverable after three attempts are returned to the retailer.

For an undeliverable package, a requested refund is subject to a $25 undeliverable-package fee, deducted from the refund. Original shipping charges are non-refundable.

A requested reshipment is subject to a $40 fee covering reshipment and the undeliverable-package fee. Additional fees may apply depending on the order contents.

Shipping support

For help with an order or delivery, contact support@accelpay.io.