Refund policy

Return and Refund Policy

Order changes and cancellations

Orders cannot be edited after they are placed.

You may request cancellation before your order ships by emailing support@accelpay.io. A cancellation request does not guarantee that the order can be canceled.

Returns and exchanges

Orders containing alcohol cannot be returned or exchanged.

Incorrect or damaged orders

If your order arrives damaged or contains an incorrect item, email support@accelpay.io with a photo of the damaged or incorrect shipment.

For damaged orders, the support team will coordinate a reshipment within three business days.

Refunds

Refund requests are reviewed on a case-by-case basis. Contact support@accelpay.io with a photo of the damaged or incorrect shipment.

For charges associated with failed delivery or an undeliverable package, please refer to our Shipping Policy.